Privacy Policy
Last Updated: June 5, 2026
1. Introduction
Northwest Real Estate Solutions (“we,” “us,” or “our”) is fully committed to protecting the privacy and personal information of every individual who interacts with our website and services. This Privacy Policy describes what information we collect, how we use it, who we share it with, and the rights you have over your data. This policy applies to all services we offer, including our website, SMS communications, email marketing, appointment scheduling, and any other platforms or tools through which we engage with you. By accessing our website or opting into any of our communications, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and our Terms and Conditions.
2. Information We Collect
Contact Information: When you submit a form, request a cash offer, book an appointment, or otherwise reach out to us, we may collect your full name, email address, phone number, mailing address, and property address.
Property Information: As a real estate home-buying company, we may collect details about your property, including its address, condition, ownership status, and any relevant circumstances related to your interest in selling.
Communications Data: If you opt in to receive SMS or email communications, we collect your messaging preferences and maintain detailed records of your consent, opt-in date and method, and any opt-out activity. We do not share your SMS opt-in data or consent records with any third party for any purpose.
Usage and Device Information: We may use cookies, pixels, and analytics tools to collect information about how you interact with our website. This may include your IP address, browser type and version, operating system, pages visited, time spent on pages, referral source, and interaction data.
Appointment and Transaction Data: If you schedule a walkthrough, consultation, or closing appointment, or if you enter into a transaction with us, we may collect information related to those interactions, including dates, communications, and transaction details.
Voluntarily Submitted Information: Any additional information you choose to share with us through contact forms, emails, phone calls, or text messages may also be collected and stored.
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To evaluate your property, prepare and present cash offers, schedule appointments, and complete real estate transactions.
Communications: To send you appointment confirmations, reminders, offer updates, transaction status updates, closing notifications, and responses to your inquiries through SMS, email, or phone.
Marketing: To send promotional and informational communications you have explicitly opted into, including updates about our services and new offers.
Analytics and Improvement: To analyze website traffic and user behavior in order to improve our website, marketing campaigns, and overall service quality.
Compliance and Record-Keeping: To maintain accurate records of consent, opt-ins, opt-outs, and communications as required by applicable laws and regulations, including TCPA and CAN-SPAM.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other illegal activities.
4. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, understand how visitors use our website, and improve our marketing efforts. Cookies are small data files stored on your device that help us recognize you on return visits and personalize your experience. You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website. By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.
5. How We Share Your Information
We do not sell your personal information. We do not share your mobile phone numbers, SMS opt-in data, or consent records with any third party or affiliate for any reason, including marketing or promotional purposes. This restriction is absolute and has no exceptions.
Service Providers: We may share your information with carefully vetted third-party vendors who assist us in operating our business, including SMS and email delivery platforms, CRM systems, scheduling tools, transaction management software, and website analytics providers. These vendors are contractually obligated to use your information solely to perform services on our behalf and are strictly prohibited from using it for any other purpose.
Legal and Regulatory Compliance: We may disclose your information when required to do so by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of Northwest Real Estate Solutions, our clients, or the public.
Business Transfers: In the event that Northwest Real Estate Solutions undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. Any successor entity will be required to honor the terms of this Privacy Policy.
Third-Party Sharing Restrictions: We do not share, sell, rent, or trade your SMS opt-in data, mobile phone numbers, or messaging consent records with any third party or affiliate under any circumstances. This includes but is not limited to marketing partners, data brokers, advertisers, and lead generation companies. Information sharing with subcontractors providing direct operational support services is permitted solely for the purpose of delivering our services to you. All data sharing categories strictly and permanently exclude text messaging opt-in data and consent.
6. SMS Communications
We collect phone numbers solely to communicate with you regarding your real estate inquiry and related services. By opting in, you consent to receive non-promotional SMS messages regarding:
- Property inquiries and evaluations
- Cash offer preparation and delivery
- Transaction updates and next steps
- Property status notifications
- Appointment confirmations and reminders
- Closing updates and timelines
- Responses to your direct inquiries
Message frequency may vary, up to 4 messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Your SMS opt-in, mobile phone number, and messaging consent will never be shared with, sold to, or transferred to any third party for any purpose, including marketing, advertising, or data resale.
7. Your Rights and Choices
SMS Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. Upon receipt, we will send a final confirmation and immediately cease all SMS communications unless you opt back in.
SMS Help: For assistance with SMS communications, reply HELP to any message or contact us directly through our website.
Email Opt-Out: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every marketing email we send.
Access, Correction, and Deletion: You have the right to request access to the personal information we hold about you, request corrections to inaccurate or incomplete data, or request deletion of your personal information, subject to applicable legal requirements.
Data Portability: Upon request, we will provide you with a copy of your personal data in a commonly used, machine-readable format where technically feasible.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.
9. Data Security
We take the security of your personal information seriously. We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is completely secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
10. Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Northwest Real Estate Solutions. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no responsibility or liability for their content or privacy practices.
11. Children’s Privacy
Our services are intended solely for adults and are not directed at children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.
12. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or service offerings. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Northwest Real Estate Solutions
1917 SE 96th Ct, Vancouver, WA 98664